Returns & exchanges

RETURN & EXCHANGE POLICY

At Vitherbs, every bottle is packed with care. We know choosing a scent online can be personal — if something is not right, this policy explains when returns and exchanges are possible.

Eligibility for Returns

We offer returns under the following conditions:

• The request must be raised within 7 days of delivery
• The product must be unused, unworn, and in its original condition
• All original packaging, including tags, boxes, and protective materials, must be intact
• The item must not show any signs of wear, damage, or alteration

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

To maintain hygiene and product integrity, certain items are not eligible for return:

• Opened or used fragrance (sprayed), unless defective or not as described
• Items purchased during sale or promotional offers, when stated at checkout
• Products marked as non-returnable on the product page
• Gift cards or complimentary items

Exchange Policy

We offer exchanges to ensure you find something that feels just right.

• Exchanges can be requested within 7 days of delivery
• Applicable only for products that meet return eligibility criteria
• Exchanges are subject to product availability
• In case the desired product is unavailable, store credit will be issued

Return Process

To initiate a return or exchange:

1. Contact our support team with your order number and reason for return
2. Our team will guide you through the approval process
3. Once approved, you will receive instructions for shipping the product back

Please ensure the product is securely packed to avoid damage during transit.

Refund Policy

• Refunds will be processed only after the returned product passes quality inspection
• Once approved, refunds will be issued to the original payment method
• Please allow 5–7 business days for the amount to reflect in your account

Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Orders

In the rare case that you receive a damaged or incorrect product:

• Please notify us within 48 hours of delivery
• Share clear images or videos of the product and packaging
• Our team will prioritise resolution, including replacement or refund

Important Notes

• Vitherbs reserves the right to decline returns that do not meet the stated conditions
• Slight variations in liquid colour or label batch due to photography or natural ingredients are not defects unless they affect safety
• Customers are responsible for return shipping unless otherwise specified

A Thoughtful Assurance

We believe fragrance should feel right on you — and that you should understand the rules before you buy. Our policies are designed for clarity, fairness, and ease at every step.